Getting into a Fight with Uber Over "Principles" Is Like Trying to Have a Reasoned Argument with a Mosh Pit Full of Rabid, Syphilitic Monkeys.

The above title is a comments from a story about how Uber screwed over a customer whose stuff was stolen by one of their drivers.

The short version is that the driver drove off with his stuff, and Uber steadfastly refused to help him contact the driver, and when sued (small claims) lied to the court.

To quote the film Aliens, nuke it from orbit, it's the only way to be sure.