It’s been pretty widely publicized here in San Francisco that Uber has just moved into fancy new office space at 1455 Market.So the way of dealing with issues with drivers, things like insurance, liability, and complaints, is to hide from them.
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In any case, what has attracted slightly less publicity is the fact — mentioned only in passing by Re/Code — that on the same day, Uber opened a second office, on Vermont Street in Potrero. According to Uber’s blog…We’ve heard a lot from our Uber SF partners about wanting easier ways to reach our team including parking and streamlined access to the office. With a new dedicated driver center in Potrero Hill, we are aiming to better connect with our partners and help make getting started with Uber, attending office hours and safety education processes more seamless.Euphemistically called a “driver center,” one Uber driver told us the second office is actually more of a decoy: allowing the company to fulfill its promise to be more accessible to drivers without, you know, actually having them make Uber’s real office look untidy.
The way to deal with customers is price gouging, and explicitly violating the law.
The founder of Uber is big into Ayn Rand, a woman who wrote that the philosophy of a serial killer who strangled and dismembered a little girl, was an inspiration to her.
If a company founder demonstrates compete contempt for the very concept of business ethics, and the company is in a consumer centered business, regulatory easements are simply not justified.
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